Refunds, Returns & Shipping Policy
At The Sunny Desk, every product is made with care and created especially for you. Because our items are made to order and often customizable, we maintain the following policies to ensure clarity and fairness for all customers.
Refunds, Returns & Replacements
All sales are final.
We do not accept returns or exchanges for any products.
Refunds
Refund requests must be submitted within 7 days of purchase.
Refunds are not guaranteed and are granted at the sole discretion of The Sunny Desk.
Replacements
Replacement requests must also be submitted within 7 days of purchase.
Approval is based on company discretion and requires:
- Your order number
- A brief explanation (e.g., defective, damaged, or incorrect item)
Digital Products
Due to the nature of digital content, digital downloads are non‑refundable and not eligible for replacement.
Processing Time
We aim to review refund or replacement requests within 7 business days and will notify you once a decision has been made.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days so we can review your request.
Contact
For all inquiries, send a request through contact form.
Shipping Policy
We offer two types of fulfillment depending on the product:
Journals (Amazon Fulfillment)
Individual journals are printed and shipped directly by Amazon.
This ensures faster delivery and professional print quality.
Bundles & All Other Products (In‑House Shipping)
All bundles, stationery items, and non‑journal products are created, packaged, and shipped in‑house by The Sunny Desk.
Made to Order
Every product we sell — including journals, bundles, and custom items — is made to order.
Many items include personalization or customization, depending on the product listing.