THE SUNNY DESK

TERMS & CONDITIONS

Effective Date: January 1, 2025
Last Updated: October 4, 2026

Welcome to The Sunny Desk (“The Sunny Desk,” “TSD,” “we,” “us,” or “our”).

These Terms & Conditions govern your access to and use of The Sunny Desk website, services, products, digital products, client areas, content, programs, subscriptions, communications, and other offerings.

By accessing the website, submitting a service request, becoming a client, purchasing a product or service, enrolling in a program or subscription, accessing a client area, or otherwise using TSD, you acknowledge that you have had an opportunity to review these Terms & Conditions and agree to the terms applicable to your use, to the maximum extent permitted by applicable law.

If you do not agree with these Terms & Conditions, please do not use the website or purchase or use TSD products, services, programs, or other offerings.

1. ABOUT THE SUNNY DESK

The Sunny Desk provides virtual and remote support services and may also offer physical products, digital products, educational resources, coaching, programs, bundles, subscriptions, memberships, and other offerings.

TSD's services may include:

Virtual Document Services
Organization & Administrative Support
Senior Support
Coaching & Education

TSD may add, modify, suspend, replace, or discontinue services, products, programs, features, or offerings at any time, subject to applicable law and any specific agreement already entered into with a client.

2. SERVICES ARE PROVIDED BASED ON THE AGREED SCOPE

Services are provided according to the description, scope, limitations, timeframe, deliverables, and other terms applicable to the service purchased or agreed upon.

A request for assistance does not automatically create an obligation for TSD to perform work outside the agreed scope.

If additional work is requested, TSD may require a new purchase, additional payment, revised scope, or separate agreement before performing that work.

TSD may decline a request when it is outside the services offered, requires professional licensure or expertise TSD does not provide, creates unreasonable risk, cannot reasonably be completed virtually, violates applicable law, or otherwise falls outside TSD's business capabilities.

3. VIRTUAL DOCUMENT SERVICES

TSD may assist with organizing, formatting, preparing, converting, typing, arranging, completing, or otherwise working with documents and information within the agreed scope.

Services may include administrative document preparation, forms and templates, business documents, file organization, document formatting, data entry, spreadsheets, document faxing, and related administrative assistance.

Unless expressly stated otherwise, TSD does not provide legal, tax, accounting, medical, financial, immigration, insurance, employment, or other licensed professional advice.

TSD does not guarantee that a document will satisfy the requirements of a court, government agency, employer, school, financial institution, insurer, attorney, or other third party.

The client remains responsible for reviewing final documents and determining whether they are accurate, complete, appropriate, and suitable for their intended purpose.

4. ORGANIZATION & ADMINISTRATIVE SUPPORT

Organization and administrative support may include virtual assistance with permitted administrative, organizational, scheduling, document, research, data-entry, communication, workflow, file organization, or similar tasks.

TSD may assist with organizing digital folders, information, tasks, priorities, workflows, and administrative systems.

TSD does not guarantee that administrative assistance will produce a particular business, financial, employment, organizational, or personal result.

TSD may decline tasks involving unlawful activity, deception, impersonation, unauthorized access, regulated professional services, or activities outside the agreed scope.

5. SENIOR SUPPORT

Senior Support is intended to provide practical, non-clinical virtual assistance and education with everyday technology, documents, organization, digital tasks, and related needs.

Senior Support may be provided virtually or through available communication methods such as phone, text, or other designated communication channels.

TSD's Senior Support services are not medical care, nursing care, home health care, emergency care, transportation, personal care, financial management, legal representation, or other licensed professional care.

TSD does not provide emergency services.

If an emergency, medical concern, suspected abuse, immediate safety concern, or other urgent situation occurs, the client or responsible person must contact the appropriate emergency or professional service.

TSD may communicate with a family member, caregiver, authorized representative, or other person only when appropriate authorization has been provided or when otherwise legally permitted.

6. COACHING & EDUCATION

TSD may provide coaching, educational resources, personal-development resources, organizational guidance, and other educational offerings.

Coaching and educational services may include areas in which TSD is appropriately trained or certified, including journaling, lithotherapy, aromatherapy, and Neuro-Linguistic Programming (NLP).

These services are educational and supportive in nature and are not a substitute for medical, mental-health, legal, financial, tax, accounting, or other licensed professional advice.

TSD does not guarantee a specific personal, professional, business, financial, educational, or other outcome.

Clients remain responsible for their own decisions and actions.

7. PRODUCTS & DIGITAL PRODUCTS

TSD may offer physical products, digital products, downloadable materials, printables, planners, templates, educational resources, and other merchandise or content.

Product descriptions, images, specifications, pricing, availability, and other information may be updated or corrected when necessary.

TSD does not guarantee that product colors, appearance, measurements, or other visual characteristics will appear exactly the same on every device or display.

Digital products may require compatible software, devices, applications, or internet access.

Customers are responsible for reviewing product descriptions and applicable requirements before purchasing.

Purchases are subject to the Purchases, Refunds, Returns & Cancellations Policy.

8. BUNDLES, PROGRAMS & OTHER OFFERINGS

TSD may offer bundles, packages, programs, memberships, subscriptions, educational offerings, promotions, or other combined products and services.

Each offering may have additional terms, requirements, pricing, eligibility rules, access periods, or limitations.

Where specific terms are presented for an offering, those terms apply in addition to these Terms & Conditions.

9. CLIENT INFORMATION & DOCUMENTS

Clients may provide TSD with information, documents, files, photographs, instructions, or other materials necessary to perform an agreed service.

Clients represent that they have the legal right and authority to provide the information and authorize TSD to use it for the requested service.

Clients should provide only information reasonably necessary for the requested service.

TSD may refuse to accept information that appears unnecessary, unlawfully obtained, unsafe to handle, or outside the scope of the service.

TSD is not responsible for inaccurate, incomplete, outdated, fraudulent, unauthorized, or improperly supplied information provided by a client.

Clients remain responsible for maintaining their own original records and backups unless TSD expressly agrees otherwise in writing.

10. ACCOUNT, DEVICE & TECHNOLOGY ACCESS

Some services may require a client to provide access to a device, account, application, file, platform, or other technology.

Clients are responsible for providing lawful authorization for any access requested.

TSD will not knowingly access an account or system without appropriate authorization.

Clients should not provide passwords, security codes, Social Security numbers, financial account credentials, or other highly sensitive information unless specifically requested through an appropriate secure process and reasonably necessary for the service.

Where possible, TSD may use temporary access, screen sharing, delegated access, client-controlled login, or other methods designed to reduce unnecessary exposure to credentials.

Clients remain responsible for the security of their accounts and devices.

11. CLIENT RESPONSIBILITIES

Clients agree to:

Provide accurate and complete information.
Provide timely instructions and approvals.
Maintain necessary access to devices, accounts, files, and platforms.
Review completed work.
Maintain copies of important original documents.
Use lawful and authorized methods.
Follow applicable third-party terms.
Communicate material changes affecting the requested service.
Pay all applicable fees.

Delays caused by missing information, unavailable access, client inaction, third-party systems, or other circumstances outside TSD's reasonable control may affect completion timeframes.

12. THIRD-PARTY PLATFORMS

TSD may rely on third-party platforms for payments, scheduling, file sharing, communications, website hosting, digital delivery, client portals, cloud storage, shipping, fulfillment, or other business functions.

TSD does not control independent third-party platforms.

TSD is not responsible for third-party outages, security incidents, account restrictions, policy changes, data loss, compatibility issues, service interruptions, or other actions by third-party providers.

Customers and clients may be required to agree to separate third-party terms.

13. PRIVACY & PERSONAL INFORMATION

TSD's collection, use, storage, and handling of personal information are described in the Privacy Policy.

By using the TSD website or services, you acknowledge that personal information may be handled as described in the Privacy Policy.

The Privacy Policy forms part of TSD's overall website and service terms but remains a separate policy.

14. CONFIDENTIALITY & SECURITY

TSD will use reasonable measures to protect client information and will use client information for legitimate business and service purposes consistent with applicable law and the TSD Privacy Policy.

However, electronic communications and internet-based systems cannot be guaranteed to be completely secure.

TSD does not guarantee absolute confidentiality or security of information transmitted through ordinary email, messaging, public networks, or third-party platforms.

Clients should use designated secure methods when available for sensitive information.

15. INTELLECTUAL PROPERTY

The Sunny Desk name, branding, logos, website content, original written materials, graphics, designs, templates, educational materials, digital products, product concepts, and other TSD intellectual property are owned by or licensed to TSD unless otherwise stated.

Purchasing a service or product does not transfer ownership of TSD intellectual property.

Clients and customers may not reproduce, distribute, resell, publish, upload, commercially exploit, or create unauthorized derivative works from TSD materials unless expressly authorized in writing.

Client-owned documents and information remain the client's property, subject to any separate rights belonging to third parties.

16. WEBSITE & CONTENT

TSD may provide general informational, educational, organizational, technology, and business-related content through its website and other TSD channels.

Website content and other general information may become outdated and should not be treated as individualized professional advice.

TSD may update, modify, or remove website content at any time.

TSD does not guarantee that all website content will always be complete, current, accurate, or available.

17. NO GUARANTEE OF RESULTS

TSD does not guarantee that any service, product, coaching program, educational resource, digital product, or other offering will produce a particular result.

Results depend on numerous circumstances, including client participation, information provided, individual circumstances, third-party systems, and factors outside TSD's control.

18. DISCLAIMERS

To the maximum extent permitted by applicable law, TSD provides its website, services, products, content, programs, and other offerings without warranties except those that cannot legally be excluded.

TSD does not guarantee:

Uninterrupted availability
Error-free operation
Compatibility with every device or system
Continuous availability of third-party platforms
That information will always be current
Achievement of a particular result

Nothing in these Terms & Conditions excludes rights or warranties that cannot legally be excluded.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, The Sunny Desk and its owners, officers, employees, contractors, representatives, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the website, services, products, client information, third-party platforms, or other TSD offerings.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TSD's total aggregate liability arising from a particular service, product, or transaction will not exceed the amount actually paid to TSD for the specific service, product, or transaction giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded.

20. INDEMNIFICATION

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, you agree to defend, indemnify, and hold harmless The Sunny Desk and its owners, officers, employees, contractors, representatives, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your unlawful conduct, misuse of TSD services or products, violation of these Terms & Conditions, unauthorized submission of information, violation of another person's rights, fraudulent conduct, or breach of your obligations under these Terms & Conditions.

21. SUSPENSION OR TERMINATION

TSD may suspend or terminate access to services, client areas, accounts, programs, subscriptions, or other offerings when reasonably necessary because of nonpayment, fraud, abuse, unlawful activity, security concerns, violation of these Terms & Conditions, operational requirements, or other legitimate business reasons, subject to applicable law and any specific agreement.

Termination does not eliminate obligations that arose before termination.

22. FORCE MAJEURE

TSD is not responsible for delays or failures caused by circumstances outside its reasonable control, including natural disasters, severe weather, fire, governmental action, internet or technology failures, cyber incidents, transportation disruptions, supplier or fulfillment issues, platform outages, labor disruptions, or other extraordinary circumstances.

23. GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Michigan and applicable federal law, without regard to conflict-of-law principles, except where applicable law requires otherwise.

24. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid or unenforceable, it will be modified or limited to the minimum extent necessary, and the remaining provisions will remain effective to the extent permitted by law.

25. NO WAIVER

Failure by TSD to enforce any provision of these Terms & Conditions does not waive TSD's right to enforce that provision later.

26. CHANGES TO THESE TERMS

TSD may update these Terms & Conditions from time to time.

The updated version becomes effective when posted unless another effective date is stated.

For existing clients, subscriptions, memberships, or ongoing agreements, changes will be applied in accordance with applicable law and any specific agreement governing the existing relationship.

27. RELATIONSHIP TO OTHER TSD POLICIES

These Terms & Conditions should be read together with other applicable TSD policies and terms, including:

Privacy Policy
Purchases, Refunds, Returns & Cancellations Policy
Any applicable service-specific terms
Any applicable subscription or membership terms
Any separate written agreement applicable to a transaction

If a specific written agreement expressly conflicts with these general Terms & Conditions, the specific written agreement will control the applicable service relationship to the extent of the conflict.

28. ENTIRE AGREEMENT

These Terms & Conditions, together with the applicable TSD policies, service-specific terms, subscription or membership terms, and any separate written agreement applicable to a transaction, constitute the applicable agreement between the parties regarding the subject matter addressed.

29. CONTACT

Questions regarding these Terms & Conditions, TSD services, products, or client relationships should be submitted through the official contact method provided on The Sunny Desk website.

The Sunny Desk reserves all rights not expressly granted in these Terms & Conditions.