❓ Frequently Asked Questions (FAQ) – The Sunny Desk

 

1. Do you accept returns or exchanges?
No. All sales are final — we do not accept returns or exchanges.

 

2. Can I request a refund?
Refunds are not guaranteed. Requests must be made within 7 days of purchase and are granted at the sole discretion of The Sunny Desk.

 

3. Can I request a replacement?
Yes, replacement requests are accepted within 7 days of purchase, but approval is at company discretion. Requests must include your order number and a brief reason (e.g., defective, damaged, or incorrect item).

 

4. How do I request a refund or replacement?
Contact us at thesunnydesk@mail.com or forms within 7 days of purchase. Include your order number and reason for the request. We will review and notify you of our decision within 7 business days.

 

5. Are digital products refundable or replaceable?
No. Due to the nature of digital content, digital products and downloads are non‑refundable and not eligible for replacement.

 

6. How long does it take to process a request?
We aim to review refund or replacement requests within [X business days] and will notify you of our decision promptly.

 

7. What if my product is defective or incorrect?
If you receive a defective or incorrect item, please contact us within 7 days. We will review your request and may approve a replacement or refund at our discretion.

 

8. Who do I contact for questions?
For any inquiries, email us at thesunnydesk@mail.com.