PRIVACY POLICY

The Sunny Desk
Effective Date: August 11, 2026

The Sunny Desk (“The Sunny Desk,” “TSD,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how TSD may collect, use, disclose, retain, and protect information when you visit our website, request or purchase services, purchase products, communicate with us, use a client area, submit documents, subscribe to a service, or otherwise interact with TSD.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with TSD, we may collect:

  • name;

  • email address;

  • telephone number;

  • mailing or billing address;

  • shipping information;

  • account information;

  • order information;

  • subscription information;

  • appointment or scheduling information;

  • information submitted through service requests;

  • documents and files provided for a requested service;

  • information contained within client-provided documents;

  • customer-service communications;

  • reviews, testimonials, photographs, and other voluntarily submitted content;

  • device and browser information;

  • IP address;

  • cookies and similar technical information;

  • information necessary to provide requested services; and

  • other information reasonably necessary to operate the business.

2. CLIENT DOCUMENTS & INFORMATION

When you use TSD's virtual services, you may voluntarily provide documents, files, forms, photographs, account information, organizational information, or other materials necessary to complete the requested service.

TSD may access and use client-provided information only as reasonably necessary to provide the requested service, administer the client relationship, maintain records, protect the business, comply with law, or otherwise fulfill a legitimate business purpose.

Clients should provide only information reasonably necessary for the service.

Do not submit highly sensitive information through ordinary email, website forms, public comments, or other unsecured methods unless TSD specifically instructs you to do so through an appropriate process.

3. INFORMATION WE DO NOT NEED

TSD does not generally need sensitive credentials or highly sensitive personal information to provide ordinary services.

Unless specifically required and requested through an appropriate process, customers should not send:

  • passwords;

  • security codes;

  • full payment-card numbers;

  • Social Security numbers;

  • medical records;

  • banking credentials; or

  • other highly sensitive information.

If such information is unnecessarily provided, TSD may take reasonable steps to secure, restrict, return, delete, or otherwise handle the information appropriately.

4. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • visit our website;

  • submit a contact or service request;

  • purchase a product;

  • purchase or schedule a service;

  • subscribe;

  • use a client area;

  • communicate with TSD;

  • submit a document or file;

  • submit a review or testimonial;

  • sign up for communications;

  • participate in a promotion; or

  • interact with our website or digital systems.

Certain technical information may also be collected automatically through cookies, analytics, server logs, and similar technologies.

5. HOW WE USE INFORMATION

TSD may use information to:

  • provide requested services;

  • process and fulfill purchases;

  • communicate with clients;

  • manage appointments and schedules;

  • administer client areas;

  • process payments;

  • deliver digital products;

  • provide customer support;

  • maintain business records;

  • communicate about orders or services;

  • prevent fraud and unauthorized transactions;

  • improve website functionality and services;

  • administer subscriptions and programs;

  • send marketing communications where permitted;

  • respond to requests;

  • enforce agreements and policies;

  • comply with legal obligations; and

  • protect TSD, clients, customers, and others.

6. THIRD-PARTY SERVICE PROVIDERS

TSD may use third-party providers for:

  • payment processing;

  • website hosting;

  • client portals;

  • scheduling;

  • file storage or sharing;

  • communications;

  • video meetings;

  • digital delivery;

  • shipping;

  • fulfillment;

  • analytics;

  • email marketing;

  • customer support;

  • publishing and marketplaces; and

  • other business operations.

Information may be shared with these providers only as reasonably necessary for the applicable business purpose.

Third-party providers may have their own privacy policies and security practices.

TSD does not control independent third-party systems.

7. PAYMENT INFORMATION

Payments may be processed through third-party payment processors.

TSD may receive transaction information necessary to confirm and manage a purchase, but payment credentials may be processed or stored by the applicable payment provider.

Customers should review the applicable payment provider's privacy policy and terms.

8. CLIENT PORTALS & DIGITAL ACCESS

If TSD provides a client portal or login area, information associated with that account may include account credentials, service information, documents, communications, appointment information, and other information necessary to provide the applicable service.

Clients are responsible for maintaining the confidentiality of their login credentials and should notify TSD promptly if they believe unauthorized access has occurred.

9. COOKIES & ANALYTICS

TSD may use cookies, pixels, analytics tools, tags, log files, and similar technologies to operate the website, understand traffic, improve functionality, remember preferences, prevent fraud, and measure marketing performance.

You may be able to control certain cookies through your browser or device settings.

10. MARKETING COMMUNICATIONS

Where permitted, TSD may send newsletters, promotional communications, service announcements, product information, educational content, or other marketing messages.

You may unsubscribe from marketing communications using the applicable unsubscribe mechanism.

Transactional and service-related communications may continue when necessary to fulfill an order, provide a service, administer a subscription, protect an account, or communicate important business information.

11. INFORMATION SHARING

TSD does not sell personal information as part of its ordinary business operations.

TSD may disclose information when reasonably necessary to:

  • provide a requested service;

  • process a transaction;

  • fulfill an order;

  • use a necessary service provider;

  • protect TSD or others;

  • prevent fraud;

  • comply with law;

  • respond to legal process; or

  • complete a lawful business transaction.

TSD may also disclose information where you authorize the disclosure.

12. CLIENT-AUTHORIZED REPRESENTATIVES

If a client authorizes a family member, caregiver, employee, representative, or other person to communicate with TSD or receive information concerning a service, TSD may communicate with that person within the scope of the authorization.

Clients are responsible for providing accurate authorization information and notifying TSD if authorization changes or ends.

13. SENIOR SUPPORT & FAMILY COMMUNICATION

When providing Senior Support, TSD may work with an authorized family member, caregiver, representative, or other designated person.

TSD will not assume that a family relationship automatically gives another person authority to access a client's information.

Appropriate authorization may be required.

14. DATA SECURITY

TSD uses reasonable administrative, technical, and organizational measures designed to protect information.

Because no electronic system, internet transmission, device, email system, cloud service, or third-party platform can be guaranteed completely secure, TSD cannot guarantee absolute security.

TSD will take reasonable steps appropriate to the nature of the information and the services provided.

15. DATA RETENTION

TSD may retain information for as long as reasonably necessary to:

  • provide services;

  • complete transactions;

  • maintain business records;

  • comply with legal obligations;

  • resolve disputes;

  • prevent fraud;

  • enforce agreements; or

  • conduct legitimate business operations.

When information is no longer reasonably necessary, TSD may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and business practices.

16. CLIENT RESPONSIBILITY FOR ORIGINAL DOCUMENTS

Clients should maintain their own original documents and backups.

Unless expressly agreed otherwise, TSD does not act as a permanent records-storage provider and does not guarantee permanent retention of client files.

TSD may establish reasonable retention periods for completed service files.

17. CHILDREN'S INFORMATION

TSD does not knowingly collect children's personal information in violation of applicable law.

Parents or legal guardians who believe a child has submitted personal information may contact TSD through the official contact method on the website.

18. YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights regarding personal information, including rights to request access, correction, deletion, restriction, or information regarding certain uses or disclosures.

TSD may need to verify your identity before completing certain requests.

Requests may be submitted through the official contact method provided on the TSD website.

19. THIRD-PARTY WEBSITES

TSD may link to third-party websites, platforms, marketplaces, applications, or services.

TSD does not control independent third-party privacy practices and is not responsible for their policies, security, content, or handling of information.

20. BUSINESS TRANSFERS

If TSD participates in a merger, acquisition, sale, financing, reorganization, transfer of assets, or similar lawful business transaction, information may be transferred as part of that transaction, subject to applicable law.

21. DATA SECURITY INCIDENTS

If TSD becomes aware of a security incident affecting personal information, TSD will evaluate the incident and take steps required by applicable law.

Where legally required, TSD will provide notices to affected individuals, regulators, or other parties.

22. PRIVACY POLICY CHANGES

TSD may update this Privacy Policy from time to time.

The updated version becomes effective when posted unless another effective date is stated.

23. CONTACT

Privacy questions or requests should be submitted through the official contact method provided on The Sunny Desk website.

© 2026 The Sunny Desk. All rights reserved.