THE SUNNY DESK

PURCHASES, REFUNDS, RETURNS & CANCELLATIONS POLICY

Effective Date: January 1,2025
Last Updated: October 4, 2026

The Sunny Desk (“TSD,” “we,” “us,” or “our”) wants customers to understand our purchasing, refund, return, and cancellation terms before completing a transaction.

By purchasing a product, digital product, service, bundle, or other offering from The Sunny Desk, you acknowledge and agree to the terms of this policy, subject to any rights that cannot legally be waived.

1. ORDERS & PAYMENTS

Customers are responsible for providing accurate and complete information when placing an order or requesting a service.

By completing a purchase, you authorize the applicable payment provider to process the transaction for the amount shown at checkout or otherwise agreed upon.

TSD may refuse, cancel, limit, or modify an order when reasonably necessary, including because of:

  • Payment problems or failed authorization

  • Suspected fraud or unauthorized activity

  • Technical or pricing errors

  • Product availability or fulfillment issues

  • Incorrect customer information

  • Duplicate or accidental orders

  • Other legitimate business or operational reasons

Any applicable refund will be handled according to this policy and applicable law.

2. 24-HOUR REFUND & CANCELLATION PERIOD

For purchases made directly through The Sunny Desk, customers may request a full refund within 24 hours of purchase.

The refund request must be received by TSD within the 24-hour period.

When approved, the refund will generally be issued to the original payment method used for the transaction.

The 24-hour period begins when the transaction is successfully completed.

This 24-hour refund period applies unless a different term is specifically stated for a particular offering or a different requirement applies under applicable law.

3. REFUNDS REQUESTED AFTER 24 HOURS

Once the 24-hour refund period has expired, a refund is not automatically available.

TSD may, at its discretion, approve or deny a refund after 24 hours, except where a refund or other remedy is required by applicable law.

When considering a refund request after 24 hours, TSD may consider factors including:

  • Whether fulfillment has begun

  • Whether a service has already been performed or started

  • Whether digital access or files have been delivered

  • Whether an order has shipped

  • Whether materials have been purchased or prepared

  • Whether an item was customized

  • Whether the issue resulted from an error by TSD

  • Whether the product or service was materially different from what was represented

  • The circumstances surrounding the refund request

A change of mind, personal preference, failure to use a product or service, or simply deciding that a purchase is no longer wanted does not automatically qualify for a refund after the 24-hour period.

4. SERVICE CANCELLATIONS

Service purchases follow the same general 24-hour cancellation and refund period unless the specific service listing states otherwise.

A customer may request cancellation and a full refund within 24 hours of purchasing a service.

After 24 hours, cancellation generally does not create an automatic right to a refund.

If TSD has already begun performing the service, preparing materials, completing documents, organizing information, creating resources, or otherwise beginning work, TSD may decline a refund request, subject to applicable law.

TSD may choose to provide a refund or other resolution after 24 hours at its discretion.

5. SERVICE REFUNDS & RESULTS

Unless otherwise stated, service purchases are generally non-refundable after the 24-hour refund period.

TSD does not guarantee a particular result, outcome, financial result, business result, organizational result, educational result, or other specific outcome from any service.

Refund eligibility is based on the terms of this policy and any specific terms presented for the service.

6. SUBSCRIPTIONS & MEMBERSHIPS

TSD does not currently require customers to maintain an active subscription or membership under this policy. If subscriptions or memberships are offered in the future, the following terms may apply unless different terms are clearly disclosed during enrollment.

Subscription and membership payments may be billed in advance according to the applicable plan and billing schedule.

Initial 24-Hour Refund Period

A customer may request cancellation and a full refund within 24 hours of the initial subscription or membership purchase.

The request must be received within 24 hours.

After the 24-hour period expires, the subscription or membership becomes subject to the applicable ongoing cancellation terms.

Standard Cancellation — 30 Days' Notice

After the initial 24-hour refund period, customers must provide at least 30 days' advance notice to cancel and prevent the next scheduled billing.

Cancellation notice must be received at least 30 days before the next scheduled billing date.

For example, if a subscription is scheduled to renew on April 1, cancellation notice should be received by the end of February to prevent the April 1 renewal.

If cancellation is requested after the applicable deadline, the subscription may remain active through the next billing period and the applicable payment may be charged.

Cancellation does not automatically create a refund for a billing period that has already begun.

Immediate Cancellation

If a customer wants a subscription or membership terminated immediately rather than providing the required 30-day notice, TSD may allow immediate cancellation subject to an early cancellation charge equal to two (2) months of the customer's current recurring subscription or membership rate.

Once the early cancellation charge has been successfully paid and processed, TSD will generally terminate the subscription or membership within 24 hours of the cancellation request, subject to technical processing.

The two-month early cancellation charge is separate from the customer's regular subscription or membership payment. It is not a refund, credit, or reimbursement for amounts previously paid.

No Automatic Proration

TSD does not automatically prorate subscription or membership payments following cancellation.

Any exception, credit, or refund may be provided at TSD's discretion unless otherwise required by applicable law.

Payment Failure

A failed or declined payment does not automatically constitute cancellation.

TSD may suspend access to applicable services or membership benefits because of an unpaid balance. Customers remain responsible for following the applicable cancellation procedure.

Plan-Specific Terms

Certain future subscriptions or memberships may have additional terms. Any additional terms presented clearly during enrollment will apply to that particular offering.

Nothing in this section is intended to waive any rights that cannot legally be waived.

7. DIGITAL PRODUCTS

Digital products may include, but are not limited to:

  • Downloadable files

  • Printables

  • Planners

  • Templates

  • Worksheets

  • Guides

  • Educational resources

  • Digital documents

  • Other electronically delivered materials

A customer may request a full refund within 24 hours of purchase.

After 24 hours, digital products are generally considered final sale and are not automatically refundable because digital content may have already been accessed, downloaded, delivered, or made available.

TSD may consider exceptions at its discretion or when required by applicable law.

Customers are responsible for reviewing product descriptions and ensuring that their device, software, or other technical requirements are compatible with the digital product.

8. PHYSICAL PRODUCTS

Physical products purchased through TSD are generally considered final sale after the 24-hour refund period.

TSD does not routinely offer returns or exchanges simply because a customer:

  • Changed their mind

  • Changed their preference

  • Selected the wrong item

  • Selected the wrong size, color, or variation

  • No longer wants the product

  • Failed to review the listing before purchasing

  • Failed to use the product

  • Purchased an item that does not meet a personal preference

Any exception after the 24-hour period is at TSD's discretion unless otherwise required by applicable law.

9. DAMAGED, DEFECTIVE, INCORRECT, OR MATERIALLY DIFFERENT PRODUCTS

If a product arrives damaged, defective, incorrect, or materially different from what was represented, customers should contact TSD as soon as reasonably possible.

TSD may request information or documentation such as:

  • Order information

  • Photos or videos of the product

  • Photos of packaging

  • A description of the issue

  • Other information reasonably necessary to evaluate the claim

After reviewing the circumstances, TSD will determine the appropriate resolution, which may include:

  • Replacement

  • Refund

  • Partial refund

  • Store credit

  • Another reasonable resolution

The specific remedy will depend on the circumstances and applicable law.

Reporting an issue does not automatically guarantee a particular remedy.

10. RETURNS & EXCHANGES

TSD does not routinely accept returns or exchanges.

Customers should not ship products back to TSD unless TSD has specifically authorized the return and provided instructions.

Unauthorized returns may not be accepted or processed.

When a return is authorized, TSD will provide applicable return instructions.

An authorized return does not automatically guarantee a refund unless TSD confirms that the returned item qualifies for a refund under this policy.

11. BUNDLES

Bundles, packages, or grouped offerings are subject to this policy unless the specific listing states different terms.

When a bundle contains multiple products or services, the refund eligibility of the bundle may depend on whether any portion has already been delivered, accessed, fulfilled, used, or performed.

If a component becomes unavailable or cannot be fulfilled, TSD may provide a reasonable substitute or another appropriate resolution.

12. SHIPPING & DELIVERY

Customers are responsible for providing accurate shipping and delivery information.

TSD is not responsible for delays or delivery problems caused by circumstances outside its reasonable control, including:

  • Carrier delays

  • Weather

  • Natural disasters

  • Government actions

  • Carrier disruptions

  • Supplier or fulfillment disruptions

  • Incorrect customer-provided information

  • Incorrect or incomplete delivery addresses

If a customer provides an incorrect address and a shipment must be reshipped, additional shipping costs may apply.

Shipping delays do not automatically qualify an order for a refund.

13. CANCELLATION AFTER FULFILLMENT OR WORK HAS BEGUN

Once fulfillment, preparation, shipment, digital delivery, service performance, or other work has begun, cancellation may no longer be available.

The standard 24-hour refund period still applies unless a specific offering states otherwise or applicable law requires a different treatment.

After 24 hours, TSD may determine whether cancellation or another resolution is appropriate based on the circumstances.

14. CHARGEBACKS & PAYMENT DISPUTES

If you believe a charge was made in error or you have an issue with a purchase, TSD encourages you to contact us before initiating a payment dispute or chargeback.

TSD may provide applicable order, payment, fulfillment, delivery, service, refund, cancellation, and policy records to payment processors, financial institutions, or other authorized parties when responding to a payment dispute.

Fraudulent, abusive, or knowingly false payment disputes may result in suspension, cancellation, restriction of future purchases, or other lawful action.

Nothing in this section limits rights that cannot legally be waived.

15. PROMOTIONS & SPECIAL OFFERS

Promotions, discounts, giveaways, limited-time offers, and special pricing may have separate eligibility requirements, expiration dates, quantity limits, geographic restrictions, or other conditions.

Any special terms presented with a promotion will apply to that promotion.

TSD may modify, suspend, or discontinue a promotion when reasonably necessary, subject to applicable law.

Unless otherwise stated, promotional purchases remain subject to this policy.

16. AFFILIATE & REFERRAL PROGRAMS

If TSD operates an affiliate or referral program, program participants may be subject to separate program terms.

Commissions or referral payments may be denied, withheld, reversed, or adjusted when associated with transactions that are:

  • Cancelled

  • Refunded

  • Disputed

  • Fraudulent

  • Self-referred

  • Ineligible

  • Generated through prohibited or deceptive methods

  • Otherwise inconsistent with the applicable program terms

TSD may suspend or terminate participation in an affiliate or referral program for fraud, deceptive marketing, misuse, or violations of program requirements.

17. NO GUARANTEE OF RESULTS

Purchasing a TSD product or service does not guarantee a particular personal, financial, business, educational, organizational, or other result.

Products and services are provided according to their individual descriptions and applicable terms.

18. POLICY CHANGES

TSD may update this Purchases, Refunds, Returns & Cancellations Policy from time to time.

The updated version will be posted on the TSD website with a revised effective date or last-updated date.

The policy that applies to a transaction will generally be the version applicable at the time of purchase, subject to applicable law.

19. CONTACT

If you have a question about an order, refund, cancellation, return, product issue, service, or payment, please contact The Sunny Desk through the contact information provided on our website.

When contacting TSD about an order, please provide enough information for us to identify the transaction, such as your name, order information, email address used for the purchase, or other applicable details.

20. GENERAL DISCLAIMER

This policy is intended to establish TSD's general purchasing, refund, return, and cancellation practices.

Nothing in this policy is intended to limit, waive, or eliminate any consumer right or remedy that cannot legally be limited, waived, or eliminated under applicable law.

If any provision of this policy is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The Sunny Desk reserves all rights not expressly granted in this policy.